I find this phone to have average voice quality too tiny on incomming and outgoing calls sound a little distant. If you turn up earpiece at a certain point it becomes very distorted, but if kept at the medium level it sounds ok. Reception is good. Very little Rf problem and good reception. It is small and light.(nice) Good talk time for a small unit about 130 min ttime. Not a bad first user phone. The menu system is ok. Not as intuative as Nokia or Kyocera. But for some-one has experienced great voice and tonal quality this phone wont cut it.