This is my first Motorola phone. I use the phone in the Vancouver, B.C. area on the Rogers system.Pros:1) Ringtones that I can hear better.2) Address book stores more then one number or email address per name.3) Can add name/numbers info to different 'catagories' and set to display desired catagory when recalling address book. 4) Can lock applications from unauthorized viewing or use. eg. lock out address book, requiring a password to view.5) Set 'Hotkey' function. Meaning one can set-up almost any menu item to a specfic key, which does not interfere with one touch dialing.6) Can set the order of menu items to ones own desire.7) RF is decent.(Had 2 bar coverage in fully concreted SUB-basement of a apartment building.)8) Wap bookmarks to any page.9) 'ITAP' is intuitive and easy to use.10) Voice dialing.11) Battery life is good, even in low RF areas. (better than my Siemens C56).Cons:1) No Alarm.2) Datebook alarm only works with phone turned on, and will not turn phone on to alarm.3) Colour screen is impossible to see when backlight turns off.4) Polyphonic sound quality is not the best.5) Wap is a bit slow.6) Screen size a bit small.7) No speaker phone.8) Owners manual is vague.A good phone for the price. Some of the graphics and interface seem childish, but other then that a good entry level phone.