Where do I begin ?

I live in DC and the phone has crappy reception, unlike my Nokia N93. I would imagine that this phone would have better than average features but I am so sorry I ever bought it, BIG WASTE OF MONEY. The phone seems to choke in between functions, the phone is delay ridden with the changing of menus, I have returned it 3 times hoping to get a better one but nothing has changed. I would like to know why this phone was even released ? I have since purchased the tytn and it's much nicer, but I really did not want a WM OS but it does what I need to do, that is the bottom line.
--Hopefully Nokia will do something to this edition and give it a serious updating, Symbian needs to get things together also !